We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed and with its tags still attached. You will also need your order number or proof of purchase. Shirts that have been worn, washed or altered cannot be returned.
To start a return, email us at support@lawrenceandwestern.com with your order number and the reason for the return. If your return is accepted we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damaged, Misprinted or Wrong Items
Please check your order as soon as it arrives. If a shirt turns up damaged, misprinted or is simply not what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We will replace it or refund it in full, and you will not be asked to pay for return shipping on our mistake.
Sizing
Our shirts are a relaxed, heavyweight fit and run true to size for most people. Check the size guide on the product page before you order. If the size is wrong, a return within 30 days is fine as long as the shirt is unworn and unwashed.
Exceptions
Gift cards and discounted or final sale items cannot be returned. Get in touch if you are unsure about a specific item.
Exchanges
The fastest way to get the size or colour you actually wanted is to return the shirt you have and place a new order once the return is accepted. Because every shirt is printed to order, this is quicker than holding your order while a swap is arranged.
Refunds
We will let you know once we have received and inspected your return, and whether the refund was approved. If approved, you will be refunded automatically on your original payment method. Please allow a few extra days for your bank or card issuer to post the refund.
Questions
Email us at support@lawrenceandwestern.com and we will sort it out.
